FREQUENTLY ASKEDQUESTIONS

HOW DO I CONTACT CUSTOMER SERVICE?

Call 1800 103 9008 from 07.30 hrs IST to 20.30 hrs IST or email enquiry@decor.com

HOW DO I REMOVE MY NAME FROM YOUR MAILING LIST?

Please select the 'Unsubscribe' option that comes with every email or newsletter that is sent from D'decor.

WILL YOU SHARE MY INFORMATION WITH OTHERS?

We do not share your information with anyone. Please read our Privacy Policy for more details.

HOW WILL I KNOW THAT MY ORDER IS CONFIRMED?

After you make your selection and complete the payment process successfully, an automatic order confirmation email will be sent to you with an order confirmation number from D’decor.

HOW DO I CHECK MY ORDER STATUS?

You can track your order by keying in your order number in the 'Track Order' option. Or, simply send an email to support@ddecor.com.

WHAT IF THE ITEM I HAVE ORDERED IS OUT OF STOCK?

In the rare case that your selection is out of stock, you will be intimated about the next available date. If the date is not suitable, you have the option of changing the selection or canceling your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Subject to goods being in stock and geographic condition of the city, shipping across India typically takes 4-5 working days.

HOW CAN I MODIFY MY ORDER?

You can modify your order during the shopping process by editing your shopping cart. Once you confirm payment, the only way to change your order would be to cancel before the order is shipped and place a new order.

CAN I CANCEL MY ORDER?

Subject to goods being in stock and geographic condition of the city, shipping across India typically takes 4-5 working daysAll orders can be cancelled before the order is shipped from our warehouse. Once the order is shipped, a cancellation cannot be accepted. Any order requiring special production cannot be cancelled.

WHOM SHOULD I CONTACT IF I HAVE PROBLEMS WITH MY ORDER?

Please write to our Support Executive at support@ddecor.com. We will be happy to help you with your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • CREDIT CARDS:
  • MasterCard

  • VISA

  • American Express

  • DEBIT CARDS:
  • Maestro

  • Electron

  • NET BANKING:
  • For all major Indian banks

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged at the time of placing your order through our secured payment gateway, CC Avenue. An online real–time authorization is done through the payment gateway.

IS THERE A CASH-ON-DELIVERY OPTION?

Currently, we do not provide an option for COD. We will be introducing it soon.

WHAT CURRENCY WILL MY ORDER BE BILLED IN?

All domestic orders are billed in Indian Rupees (INR).

WILL I BE CHARGED FOR OCTROI OR ENTRY TAXES IN CASE OF DOMESTIC SHIPPING IN INDIA?

Our prices are inclusive of all applicable taxes. You will not be charged more than the price mentioned on the website.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, D’decor only ships domestic orders. We will be starting International shipping soon. If you have a specific request, please write to support@ddecor.com for further information.

HOW IS MY ORDER SHIPPED?

We have partnered with Blue Dart to provide the best and quickest shipping option.

CAN I SHIP DIFFERENT ITEMS IN MY ORDER TO DIFFERENT SHIPPING ADDRESSES?

We can only process one shipping address per order. So, if you would like to order several items and ship to different addresses, please treat these as separate orders.

CAN MY ORDER SHIP TO A P.O. BOX?

Sorry, we do not ship to Post Office Boxes. If you have a specific request, please write to support@ddecor.com for further information.

CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER HAS BEEN PLACED?

Please ensure that you type the correct and complete shipping address while ordering as this cannot be changed after confirming your order.

WHO DO I CONTACT IN CASE MY ORDER HAS NOT BEEN DELIVERED WITHIN THE STIPULATED TIME?

Call + 91 22 6678 2000 anytime between 9.30 am to 6.30 am IST or you could send us an email on support@ddecor.com for further information.

CAN I CHANGE MY BILLING ADDRESS?

Please provide the billing address as per the address on your credit card for successful payment processing.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Subject to goods being in stock, domestic shipment across India typically takes 4-5 working days.

WHAT IS YOUR RETURN POLICY?

We accept returns only for defective goods or those which are damaged in transit when ordered through our online store. You can also return an item if the order has taken more than 10 days to be delivered from the promised date of delivery.

CAN I RETURN THE PRODUCT AT A D'DECOR STORE?

Products bought online cannot be exchanged or returned at any of our retail stores.

WHEN WILL I RECEIVE A REFUND FOR MY RETURNED PRODUCTS?

When a return is approved, a refund will be credited to your D’decor account in form of a credit note. A refund confirmation will be sent to your email address.

I HAVE RECEIVED A CREDIT NOTE. HOW CAN I REDEEM IT?

To redeem your credit note, key in the code at check out. If the value of your purchase is higher than the value of the credit note, you can pay the difference with any of our payment methods. You will need to use the full amount of the credit note in a single purchase. Please note that you cannot redeem the credit note at any retail outlets.